1. Introduction

These Terms and Conditions of Use (hereinafter referred to as “T&Cs”) govern the use of services provided by Direct Global Logistics (hereinafter “DGL” or “we”). By using our services, you (hereinafter the “Client” or “you”) agree to be bound by these conditions. We invite you to read this document carefully before using our services.

2. Definitions

In the context of these T&Cs, the following terms shall have the meaning attributed to them below:

• “Services”: refers to all logistics and transport services provided by DGL, including, but not limited to, road, sea, air transport, warehousing, and related services.

• “Goods”: refers to all items entrusted to DGL for transport or storage.

• “Website”: refers to DGL’s official website accessible at www.direct-globallogistics.com.

3. Scope of Application

3.1. These T&Cs apply to all Services provided by DGL, unless otherwise agreed in writing.

3.2. In case of conflict between these T&Cs and specific conditions agreed in writing, the latter shall prevail.

4. Description of Services

4.1. DGL offers a comprehensive range of logistics services, including:

• National and international road transport

• Sea and air freight

• Warehousing and inventory management

• Customs clearance services

• Customized logistics solutions

4.2. The specific details of each Service will be agreed in writing between DGL and the Client before the start of the service provision.

5. Client Responsibilities

5.1. Accurate Information:

• The Client undertakes to provide accurate and complete information regarding the Goods to be transported, including their nature, weight, dimensions, and any special requirements.

• Any inaccuracy in the information provided that may result in additional costs or delays will be at the Client’s expense.

5.2. Appropriate Packaging:

• The Client must deliver the Goods packaged and marked adequately, in accordance with commercial practices and applicable regulations.

• The packaging must be sufficient to protect the Goods against normal transport risks.

5.3. Dangerous Goods:

• The Client has the obligation to disclose if the packages contain dangerous materials and to provide all required documentation in accordance with applicable national and international regulations.

• Failure to comply with this obligation may result in penalties and the Client’s liability in case of incident.

5.4. Authorizations and Documents:

• The Client is responsible for obtaining all necessary documents for shipment (export licenses, certificates of origin, etc.).

• DGL cannot be held responsible for delays or refusal of delivery due to the absence or inaccuracy of these documents.

6. DGL Responsibilities

6.1. DGL undertakes to provide the Services with diligence and professionalism, in accordance with industry standards.

6.2. DGL will implement all reasonable means to respect the agreed delivery deadlines, without these constituting an obligation of result.

6.3. DGL will subscribe to the necessary insurance to cover its liability in the context of its activities.

7. Liability Limitations

7.1. DGL’s liability is limited in accordance with applicable international conventions (e.g., the CMR Convention for international road transport) and industry practices.

7.2. Unless otherwise agreed in writing, DGL’s liability for loss or damage to Goods is limited to:

• 8.33 SDR per kilogram of gross weight for international road transport

• 19 SDR per kilogram for air transport

• 2 SDR per kilogram for sea transport

7.3. DGL shall in no event be liable for indirect or consequential damages, including, but not limited to, loss of profits, markets, or business opportunities.

7.4. Claims for Goods lost or damaged during transport must be received in writing within nine (9) months following the date of delivery (or the expected date of delivery in case of non-delivery).

8. Pricing and Payment

8.1. The rates for Services are those in effect at the time of order and are subject to change without notice.

8.2. Unless otherwise agreed in writing, all charges are due before the Services are rendered.

8.3. Interest at the legal rate in force plus 2% may be applied on late payments, from the due date of the invoice.

8.4. DGL reserves the right to retain Goods in case of non-payment of due charges.

9. Force Majeure

9.1. DGL shall not be liable for delays or failure to perform its obligations resulting from circumstances beyond its control, including, without limitation, natural disasters, strikes, acts of terrorism, epidemics, or government decisions.

9.2. In case of force majeure, DGL will promptly inform the Client and take all reasonable measures to minimize the impact on the Services.

10. Confidentiality and Data Protection

10.1. DGL undertakes to treat all information relating to the Client and its Goods confidentially, in accordance with its privacy policy and applicable data protection laws.

10.2. The Client consents to DGL collecting, storing, and processing personal data necessary for the execution of the Services, in accordance with the General Data Protection Regulation (GDPR).

11. Intellectual Property

11.1. All intellectual property rights related to the Services, Website, and documents provided by DGL remain the exclusive property of DGL.

11.2. The Client agrees not to reproduce, modify, or distribute these elements without DGL’s prior written authorization.

12. Termination

12.1. DGL reserves the right to terminate or suspend the Services at any time in case of material breach of these T&Cs by the Client.

12.2. The Client may terminate the Services in accordance with the specific conditions agreed for each service.

13. Modifications to the T&Cs

13.1. DGL reserves the right to modify these T&Cs at any time. The modifications will take effect upon their publication on the Website.

13.2. It is the Client’s responsibility to regularly consult the T&Cs to be aware of any modifications.

14. Applicable Law and Jurisdiction

14.1. These T&Cs are governed by the laws of the country where DGL is registered, without regard to principles of conflicts of laws.

14.2. Any dispute arising from or related to these T&Cs will be subject to the exclusive jurisdiction of the competent courts of the place of DGL’s registered office.

15. Miscellaneous Provisions

15.1. If any provision of these T&Cs is deemed invalid or unenforceable, the other provisions shall remain in force.

15.2. DGL’s failure to exercise a right or provision of these T&Cs does not constitute a waiver of such right or provision.

16. Contact

For any questions regarding these T&Cs or our Services, please contact our customer service at the following address: support@direct-global-logistics.com or by phone at +XX XXX XXX XXX.

By using Direct Global Logistics’ Services, you acknowledge that you have read, understood, and accepted these Terms and Conditions of Use.

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