Liability Policy for Loss or Damage

Introduction

At Direct Global Logistics, we understand the importance of ensuring the safety and integrity of your shipments. Our liability policy for loss or damage is designed to provide fair protection while maintaining efficient and cost-effective transportation services. This policy outlines our commitments, the limits of our liability, and the procedures to follow in case of an incident.

Carrier Responsibility

As a logistics service provider, Direct Global Logistics assumes responsibility for the secure transportation of goods entrusted to us. Our liability covers loss, damage, or delays that occur while the goods are under our care, from pickup to delivery.

Limits of Liability

In accordance with international conventions and industry standards, our liability is subject to certain limitations:

1. General Limit: Our liability is limited to a maximum of £50.00 or its equivalent per shipment unless gross negligence or willful misconduct is proven.

2. Shipments Weighing Less Than 3 Tons: Liability is limited to €33 per kilogram, with a maximum cap of €1,000 per package.

3. Shipments Weighing More Than 3 Tons: Liability is limited to €20 per kilogram.

4. Declared Value: If the shipper declares a higher value and pays the corresponding additional fees, our liability may extend up to the declared value.

These limits apply to the replacement or reconstruction value of the goods at the time of shipment and do not account for their commercial value or any indirect losses.

Claims Procedure

To ensure efficient handling of claims, please follow these steps:

1. Notification Deadline:

   • All claims must be submitted in writing within 14 days from the scheduled delivery date.

   • For visible damages upon receipt, claims must be submitted within 30 days from the delivery date.

2. Required Documentation:

   • Tracking number of the shipment

   • Detailed description of the loss or damage

   • Photographic evidence (if applicable)

   • An estimate of the value of the damaged or lost goods

3. Inspection:

   • In some cases, we may require an inspection of the damaged goods.

   • Please retain the original packaging and goods in their received condition until the claim is resolved.

4. Submission:

   • Claims can be submitted via email at claims@direct-global-logistics.com or through our online claims portal.

Exclusions of Liability

Direct Global Logistics cannot be held liable for loss or damage resulting from:

1. Inadequate or improper packaging by the customer

2. Force majeure events (natural disasters, extreme weather conditions, etc.)

3. Acts of war, terrorism, or civil unrest

4. Strikes, lockouts, or other labor disputes

5. Inherent defects in certain types of goods

6. Transportation of prohibited, hazardous, flammable, explosive, or undeclared items

7. Delays caused by customs inspections or other government interventions

Indemnification and Claims Settlement

1. Evaluation:

   • Each claim will be thoroughly evaluated by our claims management team.

2. Processing Timeframe:

   • We aim to resolve all claims within 30 business days from receiving all required documentation.

3. Compensation:

   • If liability is established, compensation will be calculated based on the actual value of the goods within the applicable liability limits.

4. Payment:

   • Compensation will be issued via bank transfer or check as per the customer’s preference.

Customer Responsibilities

To ensure optimal protection for your shipments, we ask that you:

1. Properly package your goods to withstand normal handling during transportation.

2. Provide accurate and complete information about your shipment’s contents and value.

3. Avoid including prohibited or hazardous items without prior declaration and authorization.

4. Consider purchasing additional insurance for high-value shipments.

Optional Insurance Coverage

For enhanced protection beyond standard liability limits, we offer optional insurance coverage:

1. Ad Valorem Insurance:

   • Covers the full declared value of your shipment for an additional fee.

2. All-Risk Insurance:

   • Provides comprehensive coverage, including cases typically excluded under standard liability terms.

Conclusion

Direct Global Logistics is committed to delivering reliable and secure transportation services. This liability policy aims to strike a fair balance between protecting your interests and ensuring operational sustainability. We encourage you to review these terms carefully and contact us with any questions or clarifications.

For more information or to file a claim, please contact our customer service team at claims@direct-global-logistics.com or call us at [Customer Service Phone Number].