Commitment to Accessibility

Accessibility Commitment

At Direct Global Logistics, we are dedicated to providing an inclusive and accessible experience for all our users, particularly in the context of our real-time shipment tracking services. Our mission is to ensure that every customer, regardless of their abilities, can effectively use our digital platforms to manage and track their deliveries.

Our Key Accessibility Missions

  1. Accessible Real-Time Tracking

    • Develop a fully accessible package tracking interface, compatible with assistive technologies.

    • Ensure that real-time updates on package location and status are perceivable to all users.

  2. Inclusive Notifications

    • Offer multimodal notifications (text, audio, visual) to inform customers about their delivery status.

    • Allow users to customize their notification preferences according to their specific needs.

  3. Route Optimization for All

    • Make route optimization information accessible via textual descriptions and alternative visual representations.

  4. Inclusive Exception Management

    • Design accessible problem-resolution processes, with varied communication options (chat, email, phone) to report and resolve delivery issues.

  5. Accessible Data Analysis

    • Create performance dashboards and reports compliant with accessibility standards, allowing all users to understand and interpret logistics data.

Implemented Actions

  1. Standards Compliance

    • Strict adherence to WCAG 2.1 Level AA standards across all our digital platforms.

    • Regular audits by accessibility experts to ensure ongoing compliance.

  2. Universal Design

    • Integration of universal design principles into our development process.

    • User testing with a diverse panel, including individuals with different types of disabilities.

  3. Adaptive Technologies

    • Implementation of ARIA technologies to enhance navigation and interaction with screen readers.

    • Development of adaptive interfaces that adjust to user preferences and needs.

  4. Training and Awareness

    • Ongoing training program for our teams on digital accessibility and the specific needs of users with disabilities.

Continuous Improvements

  1. Enhanced Tracking Interface

    • Development of an interactive and accessible tracking map, with detailed textual descriptions of routes.

    • Implementation of a “high visibility” mode to improve contrast and readability.

  2. Integrated Voice Assistance

    • Integration of a voice assistant to enable package tracking and access to delivery information through voice commands.

  3. Advanced Customization

    • Implementation of extended customization options to adapt the interface to each user’s specific needs (font size, contrast, interface simplification, etc.).

  4. Accessible Documentation

    • Creation of user guides and FAQs in multiple formats (text, audio, captioned video) to cater to different user needs.

Long-Term Commitment

We are committed to making accessibility a priority in the development of our shipment tracking services. Our goal is to become an industry leader in digital accessibility in the logistics field by 2025.

Feedback and Support

We actively encourage feedback from our users to continuously improve our accessibility:

Your feedback is essential in helping us create a truly inclusive and accessible delivery tracking experience for all.