Shipping and Delivery Policy
Available Shipping Methods
We offer a comprehensive range of shipping solutions to meet all your delivery needs:
Sea Freight
Ideal for large volumes and non-urgent goods
Most cost-effective option for bulky shipments
Suitable for containers and palletized goods
Recommended for shipments between major ports
Air Freight
Rapid solution for urgent or high-value parcels
Perfect for perishable or time-sensitive products
Worldwide delivery capability within days
Enhanced security and minimal handling of goods
Ground Transportation
Includes road and rail transport
Suitable for domestic and cross-border shipments
Flexibility in routes and delivery points
Intermediate option between sea and air in terms of cost and speed
Express Service
Ultra-fast services for light and urgent parcels
Door-to-door delivery with guaranteed timeframes
Real-time tracking and signature-on-delivery options
Ideal for important documents and small valuable packages
Delivery Timeframes
Delivery times vary depending on the destination and chosen shipping method. Here’s an overview of estimated timeframes:
| Shipping Method | Estimated Timeframe | Factors Influencing Delivery Time |
|---|---|---|
| Sea Freight | 10 to 60 days | Distance, stopovers, customs procedures |
| Air Freight | 1 to 7 days | Flight availability, customs formalities |
| Ground Transportation | 2 to 10 days | Distance, road conditions, border crossings |
| Express | 24 to 72 hours | Destination, type of service chosen |
Important Note: These timeframes are indicative and may vary due to external factors such as weather conditions, customs inspections, or logistical disruptions.
Delivery Zones
Our distribution network extends to over 150 countries worldwide, offering global coverage for your shipping needs. We provide different tracking options tailored to each destination:
Detailed tracking for major countries
Limited tracking for certain remote destinations
Signature-on-delivery options in most countries
Shipment Tracking
To ensure complete transparency on the status of your shipment, we provide a comprehensive tracking service:
Assignment of a unique tracking number to each parcel
Online tracking access via our dedicated website
Real-time notifications by email or SMS on key transport milestones:
Parcel collection
Departure from sorting center
Arrival in destination country
Out for delivery
Delivered
This advanced tracking system allows you to plan for the receipt of your parcel and be immediately informed in case of delays or issues during transport.
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